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Omni-Channel & Order Management

Seamlessly Sell On Any Channel Anywhere

Customer expectations have changed drastically. Brands now need to bring their A-game when it comes to customer experience, and do so coherently, no matter which online or offline channels their customers choose to engage the brand on or purchase from the brand. EcommerceIQ helps brands set up and manage their online stores on all Southeast Asian marketplaces and D2C channels and connect them with their offline channels.

Through our deep relationships with all e-commerce platforms, social channels and marketplaces in Southeast Asia, we are able to benefit from the latest improvements and API changes that ultimately drive business and customer experience, reduce confusion and cost. E-commerce is all about having the right data at the right time and place. Every customer touchpoint is connected to create a flawless journey and boost conversion and minimal returns.

We Make it Simple

Let’s be honest: online retail is complex. EcommerceIQ uses data, artificial intelligence and automation to provide you with a single point of truth and simplify decisions. Our experts can quickly create an aesthetic product catalog that resonates well with your target market, upload the information – pictures, description, and pricing – and synchronize it to all your subscribed marketplaces and sales channels using our unified platform.

Boosting Your Product Information Management

Never before has the quality, depth and use of various media been more important in presenting your product or service to would-be buyers, whether they ultimately purchase online or offline. 

It’s easy to get it wrong. But also easy to get it right. EcommerceIQ helps you do just that. Across and yet specific to each channel you sell on.

Getting Your Pricing & Promotions Right

Determining pricing and managing promotions can be stressful.

Is your price too high? Do you leave money on the table? Are you submitting your seasonal or double-digit promotions on time? How do you manage different promotional gifts in the heat of the promotion night? How do you relate your promotion strategy to your available inventory? Where do you spend your advertising budget? 

EcommerceIQ makes sense of all of this, through easy-to-use workflows and dashboards. Built on the experience of years of running e-commerce for the largest brands in the industry. Define your channel inventory allocation, pricing and promotion strategy using our cross-channel Business and Market Insights.

Use our workflow to create promotions specific to each channel, programming your mechanics in easy steps ahead of the promotions, or make changes during promotions if sales go different from what you expected.  Our smart Promotion Manager module comes with many proven promotion pre-sets. Our Virtual Bundles engine allows you to bundle any products and gifit combinations: virtually.

So you can change your bundles as often as you like, trying out what works best. Your warehouse team doesn’t need to physically bundle anything until the order has come in. Really clever!

Process Orders with Precision

Without the right Order Management engine, processing and fulfilling orders coming from multiple channels can be a real struggle. Our intelligent, world-class EcommerceIQ eliminates your and your customers’ anxiety as they track their orders and as you have a 360 degrees view of all operational processes, of deliveries, of returns, or merchandise authorizations.

Orders & Inventory Management

EcommerceIQ makes commerce easier. From just one dashboard, you have a 360-degree view of your entire business.

Enjoy a centralized dashboard that brings together all your sales order records and inventory-related transactions.

View all your available-to-sell inventory in one place and select a inventory channel allocation strategy with a few clicks.

It’s All About Data

We’re all about giving our clients and their customers convenience. The core of EcommerceIQ is data, both real-time and historial, combined with artificial intelligence to help you understand past events and predict future trends and inventory requirements.

Keep Your Customers Posted

Your customers expect a flawless service. Whether it is real-time information about their delivery or competent answers to their queries.

EcommerceIQ offers a wide range of automated tools – real-time delivery view, in-channel notification, email, or SMS – so your customers are delighted with your brand and come back again and again.

Plug and Play

EcommerceIQ is a plug-and-play solution that is designed to be integrated with your existing enterprise technology. Plugged into your existing Enterprise Resource Planning systems, you get a 360-degree, real-time view of your commerce business and can react quickly to market changes.