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Business Insights

All your e-commerce analytics in one place KPIs

Gain actionable insights from all aspects of your e-commerce demand generation, sales, and fulfillment operation.

No More Guessing

Take the uncertainty out of your sales success. EcommerceIQ is your single source of truth, identifying exactly which factors drive the sales growth or decline. Empower your ecommerce business with the right information and strategically plan your action.

The Price is Right

Price – among other important factors – contribute to the success of a campaign. EcommerceIQ gives you the power to view and analyze the consumer response to your special price offers at a specific phase of your campaign. With this capability, you’ll be able to adopt a competitive pricing strategy and improve your business’s profitability.

Enhancing Your Loyalty Program

An in-depth understanding of your customers’ behavior patterns and preferences is key to developing effective marketing strategies and gaining more conversions. EcommerceIQ can help you understand your customers better to increase the ROI.

Track the frequency at which each customer purchases from your brand for the past three months, six months, or 12 months – and analyze the revenue generated over their entire relationship with your company.

With this information, we can then determine the next course of action, implement data-driven strategies, and encourage more purchases while rewarding your customers. The direction that will help increase the Customer Lifetime Value. Taking your Royalty Program to the next level.

Uncover the Root Causes of Cancellations & Returns

Customers sometimes cancel their orders. Left unchecked and unattended, these can put big dents on your business.

Use our solutions to track customers’ cancellation numbers and gain a better understanding of their root causes.

Investigating the causes of order cancellations and returns will help your brand improve operational and communication issues to reduce such incidents in the future.

As an added bonus, it improves the customer experience and ultimately boosts sales.

Meet Operations Excellence Levels

Are you retaining old shoppers and gaining new ones? Our clients who use our Logistics service already know the value of an ELM dashboard, for it can monitor the Delivery Performance.

You get a full view of the trends in your delivery operations, compared with the service level promised to your customer so you can aim for excellence.