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Here’s what you should know today:

1. Kerry Logistics invests $30 million in Thailand 

Logistic provider Kerry Express plans to spend at least 1 billion baht or $30 million in Thailand to expand its networks and meet growing demand of ecommerce delivery.

It plans to open 100 new distribution centres nationwide, bringing the total to 500 next year, as well as on new facilities, including 1,000 more trucks and motorcycles.

Last month, Kerry Express set up a new logistics hub with sorting capacity of 200,000 parcels a day and expand its Bang Na hub is to reach sorting capacity of 500,000 parcels per day.

Read the full story here.

2. Uber is under scrutiny in Singapore for safety issue 

Uber is under scrutiny for its auto-lending program after the company leased cars prone to fires in Singapore.

The ride-hailing company borrowed capital from Goldman Sachs and other banks used to purchase more than 1,000 defective Honda vehicles from importers. Uber managers in Singapore were aware of the problem when it bought and leased them to drivers.

Uber said it took “swift action to fix the problem” after learning of the auto fire and worked with Singapore officials on its response.

Read the full story here.

3. TV still the main advertising media in Indonesia 

Television will still remain the main advertising media in Indonesia until 2021 according to latest report from PricewaterhouseCoopers (PwC).

TV maintain 53.8% market share, up from 53.6% in 2016. Indonesian media and entertainment would see a 10.3% Compound Annual Growth Rate (CAGR) in the period between 2016 and 2021.

However, during the same period, PwC estimated that the CAGR of Internet advertising would reach 21.8%, higher than TV that was predicted to have a 10.4% CAGR.

Read the full story here

Here’s what you should know today:

1. Grab raises $2 billion from Didi Chuxing and Softbank

Southeast Asian ride-hailing company Grab announced today that it’s raising $2 billion from existing investors Didi Chuxing and Softbank, Grab is also anticipating an additional $500 million from the others.

If the investment rounds up to $2.5 billion, it will be the largest single financing in the region.

“With their support Grab will achieve an unassailable market lead in ridesharing, and build on this to make GrabPay the payment solution of choice for Southeast Asia,” said Founder Anthony Tan.

The company claims to holds 95% market share in Southeast Asia for third-party taxi-hailing and 71% in private vehicle hailing, with nearly 3 million daily rides.

Read the full story here

2. Malaysian GetDoc is allowing clinics to accept e-payment

Doctor-booking platform GetDoc is launching its e-payment service GetDocPay that allows patients to integrate their credit cards and debit cards into the platform.

To pay, all they have to do is select the clinic they are visiting, enter their medical bill amount and submit. This means that anyone can make payments on behalf of the patients as long as they have the necessary information.

Jerry Hang, Founder and CEO of GetDoc, said the launch of GetDocPay is timely given the increasing popularity of mobile payment services. Most clinics are also still reliant on payments via cash or insurance cards, so there is a need to disrupt the space.

Read the full story here.

3. Mobile payment adoption in Singapore is slow despite its ease of use

Mobile payment options are continuously growing in Singapore but the adoption has been slow despite their ease of use. ‎

According to PwC, developed economies consumers do not feel as compelled to make the switch to mobile payments due to the well-established system in place, unlike in emerging markets.

There are also concerns over the security of such payment modes. This, and a lack of incentives to move away from their comfort zone, are other reasons why mobile wallet payments are taking off slowly in Singapore.

Read the full story here

As retail preferences continue to shift in favor of online shopping, retailers are facing pressure to keep up with the latest technology to stay relevant to their customers’ expectations.

However, expanding business online is proving to be difficult and retailers are often faced with many challenges, be it from external or internal factors, that hinder efforts to provide a satisfying omnichannel experience.

What is the challenge these retailers are facing? And what can they do to improve their omnichannel experience? PwC has shared its latest insights based on a survey conducted globally to help the retailers make the digital leap.

What channels are retailers using to generate sales?

In addition to the offline store (79%), a website is the next popular platform for 73% of retailers to sell products.

Meanwhile, unsurprisingly mobile apps (24%) have become the next channel to reach a wider audience.

21% of retailers around the world are still using catalogs to promote their products and as much as 18% of retailers are still dependent on a call center.

improving omnichannel experience

What are the challenges to creating an omnichannel experience?

30% of the retailers surveyed stated ‘budget constraints’ as their biggest challenge.

Many of them don’t come from a global household name and find it challenging to devote their limited resources to manage another channel.

They also have to face challenges branching from the existing system. 13% of the leadership team doesn’t consider omnichannel as a priority and many are resistant to the idea of changing their legacy system (21%). Even when they are willing to, they find it difficult to integrate (20%).

The lack of talent and expertise in the field (16%) continue to be another bottleneck in online retail.

improving omnichannel experience

What can retailers do to improve?

With limited resources, retailers need to have smarter strategies to optimize budgets and reach the right audience. Omnichannel is not about favoring one over the other, it’s about the synergy of different channels to create a more satisfying customer experience.

A smarter strategy comes down to two things:

  • Mobile website, not app

Although in-store is still the most common channel for people to shop, mobile is an increasingly popular way to browse and shop and will continue to gain popularity in the future.

improving omnichannel experience

Keep in mind, a mobile strategy doesn’t necessarily mean investing in an expensive app, retailers can focus on improving their current website to be mobile-friendly.

The mobile app is becoming an unpopular method of reaching people as more individuals feel reluctant to download another application that they will not use regularly.

By making sure the mobile version of a website is easy to use and intuitive for both browsing and shopping – making sure the checkout and payment process is smooth-, customers will have a better experience with your brand.

  • Optimize in-store experience

The offline store is not going away anytime soon, people still want the physical experience of seeing the product before buying it.

This may be an advantage that traditional retailers have that pure-play online player doesn’t but the survey showed that there are many customers who feel unsatisfied with their in-store experience.

improving omnichannel experience

Training the sales associates to have a deep knowledge of the product range is a worthwhile investment as 78% of shoppers feel it’s an important experience to have in-store.

The ability to check inventory real-time is integral – i.e. knowing when an item will be back in stock – as customers coming to the store suggest an immediate need for the product. Shoppers are also craving a personalized experience when they’re visiting an offline store – this has been found to be especially true for luxury brands.

By using technology such as an integrated data platform for offline and online channels, customers can easily access inventory information and pick up their online purchases in the nearest store. Collecting this data also allows retailers to create a more personalized in-store experience with each customer visit.

PwC’s report can be found here.

Here’s what you need to know before the work day craze sets in.

 

1. Fintech adoption to increase soon in Thailand

The adoption rate of financial technology among Thais is likely to pick up velocity in the near future, according to a study from PWC. Read the rest of the story here.

 

2. More than half on online viewing done on mobile devices

Mobile devices, for the first time, now account for more than half of all online viewing, and compares video engagement between iOS versus Android users, according to the second-quarter 2016 Global Video Index from Ooyala. Read the rest of the story here.

 

3. Criteo to acquire HookLogic for $250m in push for commerce stack

HookLogic’s performance marketing exchange enables these consumer brand manufacturers to bid on sponsored product ads on ecommerce and publisher sites. This is a big move for Criteo as it gives them access to ecommerce advertising inventory. Read the rest of the story here.