Ematic Solutions Published: January 5, 2017
Location
Manila, Philippines
Job Type
Category

Description

Responsibilities

Own overall relationship with assigned customers, which includes:

·            Adoption: On board and partner with our customers, helping to ensure that they’re up and running on our platform

·            Retention & Satisfaction: Build strong trusted/strategic advisory relationships with our customers, anticipate their needs and help them use our products and services to make their businesses more effective and successful.

·            Work with customers to establish and achieve critical goals and other KPIs.

·            Develop, prepare, and nurture customers for advocacy.

·            Proactively reach out to customers to identify and/or develop up-sell opportunities.

·            Collaborate with the support team and other internal stakeholders to help customers resolve issues they are facing.

·            Manage account escalations.

Requirements

·            0-2 years of relevant experience in account management and customer service, or with relevant academic experience.

·            Outstanding command of the English Language, as well as the local language - written and spoken. You will be able to articulate with superb customer communication skills, both over phone and via email. Multilingual proficiency preferred.

·            Detail-oriented and analytical, with strong organizational skills and the ability to multi-task and prioritize in a fast paced, dynamic work environment.

·            Confident and proactive team player. You will also be self-motivated and able to think on your feet when dealing with customers.

·            Resourceful, sharp, friendly, quick-thinking and empathetic should be some of the adjectives used to describe you.

·            You are tech-savvy -- learning new tools does not scare you!

·            You’re driven, and eager to learn, adapt and perfect your work

·            You want to help and serve our customers: they win, so you win.

 

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